SCORM Compliant Package-PSPGEN021 Contribute to conflict management MSA grief and trauma CHCDIS010 Provide

grief and trauma CHCDIS010 Provide person-centred services to people with disability with complex needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXECM003 Design an ecommerce site SIRXMKT007 Develop a digital marketing plan SIRXMKT006 Develop a social media strategy SIRXCEG007 Develop online customer service standards SIRXSTR001 Develop an ecommerce strategy If you require RPL Kits with comprehensive benchmarking

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways (Release 1) ICTDBS507 Integrate databases with websites ICTCYS407 Gather

SCORM Compliant Package-PSPGEN021 Contribute to conflict management MSA grief and trauma CHCDIS010 Provide* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.