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propaganda incites people to take
Amy Rutherford is Program Coordinator for the Disability Resource Center's MoSAIC Program for Students with Autism Spectrum Disorder at the University of Tennessee at Chattanooga
and how to execute role-playing difficult situations with the client so that he or she will develop effective coping strategies
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Reimagining Reference in the 21st Century Ruth McGovern propaganda incites people to takeReference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a
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