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the conditions in the Ardennes
author of Tyburn
In addition to two novels
war and adventure
Waiting for Service James T. Lawrence the conditions in the ArdennesYou hate waiting in line or on the phone for customer service. There have been plenty of books about customer service, that all seem to offer "secrets" to improve customer service. This is not that book. I instead want to focus on Why customer Service is so broken and give you the secrets to get around it. Customer service is bad by design. Your bad customer service is not random, it is intentional. Customer Service is universally terrible, this is
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